What it does:
HappyFox is a ridiculously easy and powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Features include: Smart Rules (Automations), Reporting (even on it’s free plan), Knowledge Base, Multi-lingual support, API, Custom Fields, Role Management, tagging, escalations, contacts management, customizable notifications, personalized dashboard & queuing and many more. HappyFox is free for a two member team and has different monthly plans for larger teams
How it beats the competition:
1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting with great visual representation
Site:
http://www.happyfox.com
Twitter:
https://twitter.com/#!/happyfoxapp
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